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Olivia
Olivia John
Marketing Manager
Reports
New vs Solved
Tickets Status
Avg. 1.5k
Tickets Weekly Solved
Solved
1.5k
In Progress
4.7k
Pending
780
Others
320
Tasks Overview
Customer Satisfaction
Response Time
Performance of Agents
| ID | Agent Name | Total Tickets | Open Tickets | Resolved Tickets | Avg. Resolution Time | Satisfaction Rate | Action |
|---|---|---|---|---|---|---|---|
| #854 |
Oliver Khan |
230 | 20 | 75 | 2.5 hours |
80% |
|
| #853 |
Ava Cooper |
180 | 16 | 35 | 1.4 hours |
75% |
|
| #852 |
Isabella Evans |
150 | 35 | 45 | 3.2 hours |
80% |
|
| #851 |
Mia Hughes |
75 | 86 | 25 | 4.5 hours |
75% |
|
| #850 |
Noah Mitchell |
320 | 90 | 10 | 3.8 hours |
80% |
|
| #849 |
Sophia Carter |
120 | 55 | 20 | 5.3 hours |
60% |
|
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