Overview

Total Calls

26,435

total-calls
trending_up +15% last year
Answered Calls

18,520

answered-calls
trending_up +15% last year
Missed Calls

3,735

missed-calls
trending_down -25% last year

Inbound Calls

Overview of incoming call volume
inbound-calls

1,235

Past 24 hours
trending_up +7.5%

Outbound Calls

Summary of outgoing call efforts
outbound-calls

8,90

Last month
trending_down -5.8%

Agents Performance Overview

Top Performing Agent
user

John Smith

380 Calls
Customer Satisfaction (CSAT) 92%
user

Sarah Davis

65 Calls
Avg. Call Duration 4 mins 10 secs FCR 85% CSAT 90%
user

Sarah Davis

65 Calls
Avg. Call Duration 4 mins 10 secs FCR 85% CSAT 90%
user

Sarah Davis

65 Calls
Avg. Call Duration 4 mins 10 secs FCR 85% CSAT 90%
user

Sarah Davis

65 Calls
Avg. Call Duration 4 mins 10 secs FCR 85% CSAT 90%

Call Center Geography

  • usa
    United States 90% 1,200 calls
  • canada
    Canada 88% 980 calls
  • brazil
    Brazil 65% 850 calls

Agent Avg. Earnings

agent-avg-earnings

$2,534

Last month earning
trending_up +8.7%
agent-avg-earnings

$3,456

Last month earning
trending_up +8.7%
agent-avg-earnings

$1,753

Last month earning
trending_up +4.7%
agent-avg-earnings

$6,753

Last month earning
trending_up +6.7%
agent-avg-earnings

$5,325

Last month earning
trending_up +3.7%

Recent Calls

search
Caller Name Call Type Duration Status Time CSAT
user

Emily Johnson

+1 555-123-4567
Inbound 5 mins Resolved 10:30 AM 90%
user

Sarah Green

+44 20 7946 0958
Outbound 3 mins Pending 10:35 AM 85%
user

Adam Smith

+1 555-234-5678
Inbound 7 mins Resolved 10:40 AM 83%
user

Laura Martin

+61 2 1234 5678
Inbound 4 mins Dropped 10:45 AM 87%