Congratulations, Olivia!

Best agent of the month

1.5k+

Ticket Solved

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congratulations
Tickets Resolved

2.4k

This Month trending_up
Tickets In Progress

1.35k

This Month trending_down
Tickets Due

980

This Month trending_down
Tickets New Open

3.25k

This Month trending_up

Tickets Status

Avg. 1.5k

Tickets Weekly Solved

Solved

1.5k

In Progress

4.7k

Pending

780

Others

320

Customer Satisfaction

satisfaction

Response Time

1 hrs :22 mins

Performance of Agents

ID Agent Name Total Tickets Open Tickets Resolved Tickets Avg. Resolution Time Satisfaction Rate Action
#854
user
Oliver Khan
 		230 20 75 2.5 hours

80%
#853
user
Ava Cooper
 		180 16 35 1.4 hours

75%
#852
user
Isabella Evans
 		150 35 45 3.2 hours

80%
#851
user
Mia Hughes
 		75 86 25 4.5 hours

75%
#850
user
Noah Mitchell
 		320 90 10 3.8 hours

80%
#849
user
Sophia Carter
 		120 55 20 5.3 hours

60%
Showing 6 of 30 Results

New Tickets vs Solved Tickets

Recent Customer Ratings

Name Date Ratings
user
Olivia Clark
Big Data
28 April, 2024
user
Ethan Parker
Python
25 April, 2024
user
Ava Turner
UX/UI
23 April, 2024
user
Lucas Morgan
Developer
20 April, 2024
user
Isabella Cooper
Designer
15 April, 2024
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To Do List

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Task Title Assigned To Due Date Priority Status Action
Network Infrastructure Oliver Clark 30 Apr 2024 High Finished
Cloud Migration Ethan Baker 25 Apr 2024 Low Pending
Website Revamp Sophia Carter 20 Apr 2024 Medium In Progress
Mobile Application Ava Cooper 15 Apr 2024 High Finished
System Deployment Isabella Evans 10 Apr 2024 Low Cancelled

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